REUSE - Help Chat tool procedure

Owned by Alex Logsdon (Deactivated)
Last updated: Sept 21, 2022
1 min read

Help Chat tutorial video. Recorded on JUNO version 2.2.

  1. Select your profile icon, then select Help Chat. Or find the Help icon in the bottom-right corner of the page.

  2. Type some keywords or select the buttons that describe what you need help with.

  3. The automated Help Chat replies with helpful information.

  4. Rephrase your question if you’re shown no solutions or if the solutions don't seem to address your issue.

  5. If you're still having issues, click Talk to live agent, or type any similar phrase to request to speak to someone.

 

When chatting with the live agent:

  1. Click the paperclip icon to upload screenshots of your issue.

  2. When the conversation ends, the live agent will close the conversation and return you to the automated Help Chat.

 

If you experience any issues with the automated or live chat, try typing a keyword like exit, back, quit, or restart. This resets the Help Chat.