Help Chat (Smartloop) configuration options
- Alex Logsdon (Deactivated)
- Alyssa Prochaska (Deactivated)
The JUNO team can help you configure elements of your Smartloop Help Chat. Tell your JUNO team representative about any configurations you’d like.
The Help Chat has a few basic elements that you can customize:
Element | Options | |
|---|---|---|
1 | Icon | Change icon color on the welcome page |
2 | Avatar | Change the help chat avatar. We recommend your logo or a branded character. (See specifications) |
3 | Schedule | Provide the link to your schedule (web or PDF) and add any extra information for users. (300 characters max) |
4 | Recorded content | Provide the link to the location of your session recordings and add any extra information about when they will be available. The default message is |
5 | Live agent availability | Change text |
In addition, the Help Chat has standard automated responses to technical support questions. They were created from a substantial list of real-world questions, and we are constantly refining them. For example, a user who types I’m getting audio feedback will get an automatic response suggesting different ways to fix the issue.
Covered topics are:
Audio issues
Feedback or echoes
Audio not connecting
Unable to hear anyone
People can’t hear me
Camera not connecting
Performance Issues
No video stream
Unexpected behaviors or poor performance
Trouble logging in
Magic link doesn’t work
Never got an email
Download and access the mobile app
App is frozen
These standard responses come with the Help Chat, free of cost. If you have your own list of anticipated questions, talk with your JUNO team representative about adding custom automated responses.
Or you can completely remove automated responses (also known as a hollow bot).
Element | Options | |
|---|---|---|
6 | Automated responses | Add custom automated responses (talk to your JUNO representative about this option) |