Get help on the site

Start a conversation with the Help Chat

You can get support anywhere on the site by messaging the automated Help Chat and live support agents.

Get help during a live session

If you need help during a session, moderators will be available to help. Send a message in the chat to let them know you’re having trouble so they can help you as soon as possible. Depending on your events support system, technical support reps may be in the session with you to help. If needed, they may link you to a technical support room where you can troubleshoot with them one-on-one.

If your issue relates to an inability to hear/speak, please message us in the chatbox so that we know and can assist you. The team might ask you to call a phone number if communication through the platform is not working.

An attendee is posting a message that they need help and either a moderator or tech support is providing them a clickable link to follow for additional trouble shooting

Get help in live sessions

Everyone

Get help on the site

Analytics

Start a conversation with the Help Chat

Get help during a live session

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