Training support

Train the trainer

During the implementation process, your Customer Success Manager shares training videos for you, the site organizers, and answers any questions that come up. We will give you access to watch the videos on our JUNO Connect platform at this link: connect.junolive.com/connect/train_the_trainer

Train exhibitors, speakers, and session moderators

We’ve got you covered! Exhibitors, speakers, and session moderators can watch our training videos to learn how to use their essential platform tools. See Training videos for exhibitors, speakers, and session moderators.

Our trainers use a standard JUNO site. Outside of the training session, you might decide to give more instructions that are specific to your event. If you are interested in personalized trainings, please speak to your JUNO Account Manager.

Train live support agents

If you’re using the Smartloop Help Chat for automated and live support, see our Help Chat agent training guide. You might also need to give agents specific instructions about how to escalate issues to the JUNO team. See our Gameday issue escalation process for the typical workflow.

Create a site FAQ for all users

We provide a template as a starting point for your site’s FAQ page. You can change, delete, or add any text to make it your own. To help you identify areas for customization, we highlighted them in pink. Get your copy from your JUNO team representative! See a preview below.