Troubleshoot app connection and performance

In this article

Can’t see or hear anything in a session or meeting
Not getting push notifications
App screen is blank/white
Not seeing up-to-date information
Try updating your device
App is frozen or other solutions didn’t work
Phone is frozen
Try clearing the cache/data, then uninstall and reinstall the app

Can’t see or hear anything in a session or meeting

No one can watch sessions or attend one-on-one meetings in the mobile app because streaming isn’t supported. We recommend using your desktop or laptop computer instead, for the best experience. But if needed, you can use your mobile device. Here’s how to do it:

How to join sessions on your mobile device
How to attend one-on-one meetings on your mobile device

Not getting push notifications

Check the settings on your device to make sure notifications from the app are allowed.

App screen is blank/white

Try closing and reopening the app.

This issue can also be caused by a slow internet connection. The screen might be blank because the app is loading slowly. For the strongest connection, make sure you are connected to Wi-Fi.

At in-person events, there might be two different Wi-Fi networks available. For example, one for the hotel and one created just for the event. Try both to make sure you’re on the stronger connection.

Choose your device type for instructions:
Connect to Wi-Fi on iOS (iPhone and iPad)
Connect to Wi-Fi on Android

Not seeing up-to-date information

If the information on the page isn't staying up to date, like an out-of-date schedule, your app data might not be syncing.

Try logging out of the JUNO app, closing the app and reopening it, then logging back in.

Try updating your device

Updating your device’s operating system might solve issues. Note that updates can take time and might require an internet connection and plenty of battery life.

Choose your device type for instructions:
Update iOS (iPhone and iPad)
Update Android

Having trouble updating your device? See these help articles:
Troubleshoot iOS Updating
Troubleshoot Android Updating
Troubleshoot Pixel Updating

App is frozen or other solutions didn’t work

If your app freezes or other solutions don't work, try force quitting the app or restarting your phone.

Choose your device type for instructions:

Android

 Force quit the app on Android

How to force quit an application

1. Tap and hold application Icon

2. Tap App info

3. Tap Force Stop

4. Tap OK

 Restart your Android device

How to restart an Android device

1. Open up the settings app

2. Tap the Power button

3. Tap Restart

iOS (iPhone and iPad)

 Force quit the app on iOS

Force quit an application

1. Tap and hold left edge of screen and drag to center

   1. Double tap Home button for same results

2. Let go to reveal the App Switcher

3. Swipe up on the application you want to force quit

 Restart your iOS device

Restart iOS device

1. Press and hold either volume button and the side button until the power off slider appears

2. Drag the slider, then wait 30 seconds for your device to turn off

3. To turn your device back on, press and hold the side button (on the right side of your device) until you see the Apple logo

Phone is frozen

If your whole phone is frozen, you can try forcing it to restart.

iOS

1. Hold down the Home button (the one on the front of the iPhone or iPad) and the power button at the same time.

2. Keep both buttons held until the Apple logo appears.

3. Let go of the buttons and wait while your device completes its start sequence.

Android

1. Press and hold the Power button for 15-30 seconds. Or press and hold the Power key and Volume Down key simultaneously for 7-10 seconds.

2. Some devices require Power and Volume Up buttons for at least 15 seconds. 

Try clearing the cache/data, then uninstall and reinstall the app

If other solutions didn’t work, these steps can help you fully restart/reset the app.