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What to know

In this meeting, we go over our shared Slack channel and best practices for technical support during an event. The agenda includes:

  • Go over Roles and responsibilities during an event.

  • Who on the JUNO team will be able to respond?

  • When will the channel be staffed?

  • How to use reply feature.

  • Share URL's to session that have issues.

  • Provide email of specific users that are having issues.

  • Go over tech support role in the event.

Homework (Prepare before the meeting)

Client team

JUNO team

(star) Review Roles and Responsibilities Resource
(star) Action item here

(star) Action item here
(star) Action item here

What to do during and after the meeting

Client team

JUNO team

(tick) Action item here
(tick) Action item here

(tick) Leads demo of Slack and how it works
(tick) Note information needed when requests in Slack are made

(tick) Create gameday Slack channel with client

Resources

Category: Client Meetings
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