The Basic Analytics page has three tabs: Happening Now, Examine Your Data, and User Activity Exporter, each tailored to offer distinct advantages for administrators. In this guide, we'll focus on the User Activity Exporter tab, a powerful tool allowing admins to refine site data by Time frame, Dates, and Activity types. As well as how to Generate and Download precise user activity reports using these filters. .
1. Choose a timeframe for the data you'd like to export
Choose the time frame for the data you want to analyze and export. Select from pre-defined options such as Today, Yesterday, Last 7 Days, Last 30 Days, Last 90 Days, or Year to Date. Alternatively, you can specify a custom time frame by entering specific start and end dates in those fields.
2. Filter the user activity results
Filter member activity results based on different activity types. Utilize the dropdown menu to select activity labels corresponding to the actions you want to analyze.
These are all of the available Activity and Action Labels (click to expand):
User Activity and Action Labels (click to expand)
| Activity/Action Type | Category |
|---|
Chat Q&A | Answer | Content |
Answered a question | Question |
Chat message | Chat |
Clicked | Click |
Attended Live Session | Join |
Chat Message (Mod Pane) | Mod |
Watched Video | Play |
Submitted Review | Review |
User Clicked Navigation | Route |
Scheduled | Schedule |
Unscheduled | Unschedule |
Watched Live Session | Watched |
Credits Claimed | Claim | Continuing Education |
Commented | Comment | Content, Forum, Feed |
Viewed | View | Content, Notification, Page, User |
Downloaded | Download | Download |
Followed (Forum Topic) | Follow | Forum |
Liked a Post | Like | Forum, Feed |
Posted | Post |
Replied | Reply |
Chat Started | Chat started | Message |
Partner Chat Started | Partner chat started |
Private Message | Message |
Opened Chatbot | Join | Support Chat |
User Logged-in | Log In | User |
3. Process your request and download your report!
Select the Generate Report button after specifying your criteria (a spinner will indicate that your results are being processed).
Select the download button when the report is ready to retrieve your report.
Regardless of the chosen activity or action label(s), all reports will hold the same information (click the expand):
Generated report details (click to expand)
Column Item | Column item information |
|---|
User ID | The Id associated with the users account |
First Name | The user's first name |
Last Name | The user's last name |
Company | The company the user works for or is associated with |
Email | The user's email |
User Points | User’s activity points earned |
Date Created | the date the user was created |
Date Last Login | The users’s Last login timestamp |
Tags (non-preferred) | The user’s Non-declared tags |
Tags (preferred) | The user’s declared tags |
Category | The category is the activity or action. Content Continuing Education Forum Feed Notification Page User Message Support Chat
|
Action | the action taken by the user. This is usually how you prefiltered the report through the activity to action drop down, but also distinguishes what activity or action was taken when you have chosen all or multiple in your filter for the report. Viewed Joined Leave Chat Q&A Answered a question Chat message Clicked Attended Live Session Chat Message (Mod Pane) Watched Video Submitted Review Scheduled Unscheduled Credits Claimed Commented Viewed Downloaded Followed (Forum Topic) Unfollowed (Forum Topic) Posted Reply Chat Started Partner Chat Started Private Message Opened Chatbot User Logged-in Declined Chat Kicked Banned Start Complete Emoji Like Unlike Raised Hand
|
Label | Name of content |
DateTime | Date and Time stamp of the activity or action |
Metric | |
User Agent | Browser/Device info |
Contentid | The Id associated with the content |
Content Name | The name of the content |
Content Slug | The slug for the content |