ACEP Meetings to download the app on Play Store and Google Play
https://apps.apple.com/us/app/acep-meetings/id1639162998
Android Play Store Link
https://play.google.com/store/apps/details?id=com.juno.acep
Here are the things we would like when trying to resolve an issue on the App
Verify the user is connected to Wifi
Record the users Model Name & Software Version
Have the user take a Screen Recording or Screenshot
Write a brief synopsis of what the user is trying to do and ultimately what the issue is.
Verify the issue on the app against the web version https://acep22.acep.org/live
App Suspended in foreground
App Suspended in background
What we need if there is an issue?
Software Version & Model name
To find the software version installed on your device on IOS
Go to Settings
Scroll down and Tap General
Tap About
Record Software Version ie 15.6
Record Model Name ie IPhone X
Record the issue on your screen Or take a Screenshot
*Screen Recordings are usually better than screenshots.
IOS Screen Recording:
Swipe upper right of your device to open your control center.
Tap Icon Below
If you can’t find this icon on the control center you will need to add it via the device settings
Go to Settings on Device Home >
Scroll down and tap Control Center
3. Scroll down to More Controls and tap the green plus button on Screen Recording.
4. Go back to device Home
5. Swipe upper right of your device to open your control center. (recording icon should now be available)
IOS Screenshot
On Device: Hold the Home + Volume Up button simultaneously (this may vary per device)
https://support.apple.com/guide/iphone/take-a-screenshot-or-screen-recording-iphc872c0115/ios
Android Screen Recording
https://www.androidauthority.com/how-to-record-your-screen-988008/
A screen recorder for Google's mobile OS was introduced in Android 11, but some devices from Samsung, LG, and OnePlus running Android 10 have their own versions of the feature. Those with older devices can turn to a third-party app. Here are your options
https://www.pcmag.com/how-to/how-to-record-the-screen-on-your-android-phone
Android Screenshot
Depending on your phone:
Press the Power and Volume down buttons at the same time.
If that doesn’t work, press and hold the Power button for a few seconds. Then tap Screenshot.
https://support.google.com/android/answer/9075928?hl=en
Clearing Cache and data on IOS & Android apps to do a fresh install Videos
IOS
Android
If device is frozen sometime normal turning off device and turning it back on won’t work
Force Restarting Device
IOS
Hold down the Home button (the one on the front of the iPhone or iPad) and the power button at the same time.
Keep both buttons held until the Apple logo appears.
Let go of the buttons and wait while your device completes its start sequence.
Android
Press and hold the Power button for 15-30 seconds. Or press and hold the Power key and Volume Down key simultaneously for 7-10 seconds.
Some devices require Power and Volume Up buttons for at least 15 seconds.
If users can’t see the install button on the Google play store (can also write steps)
Google Play store No Install Button.
If the app is supported on your operating system then you’ll need to follow these steps…
https://www.youtube.com/watch?v=_taUTUkGl2g
Apple: IOS 10 or below will not be able to access the app. They will need to upgrade their Operating system to 11 or later.