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Check windows volume slider

  1. Click the speaker icon (lower right corner)

  2. Make sure the volume slider is not turned all the way down


Check that the right input & output device is selected

  1. Right click the speaker icon and select Sound settings

  2. Under the |Output| section make sure the correct device is selected

  3. Under the |Input| section make sure the correct device is selected


Resync Bluetooth device

  1. Open up Bluetooth settings

  2. Under Audio select your Bluetooth device

  3. Click Remove Device

  4. Click Add Bluetooth device or other device

  5. Make sure your device is turned on and discoverable.

  6. Select your Bluetooth device below when it pops up


Check for Windows updates

  1. Type in the search bar: Check For Updates

  2. Click Check For Updates

If there are any updates install them.


Run the audio troubleshooter

  1. In the windows search bar type: Troubleshoot settings

  2. Open Troubleshoot settings

  3. Click Additional troubleshooters

  4. Click Playing Audio

  5. Click Run the troubleshooter


Restart the Windows audio services

  1. In the Windows search bar type: Services

  2. Open services

  3. Scroll down to Windows Audio Endpoint Builder

  4. Click Restart the service

Restarting the Windows Audio Endpoint Builder will automatically restart other dependent services


Restart Windows

  1. Right Click the Windows logo to the bottom left

  2. Select Shut down or sign out

  3. Click Restart


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