These instructions are for JUNO version 2.0, coming soon in 2022.
Learn how to log in on your desktop or mobile phone.
Login begins with a welcome email
The easiest way to log in is by following the instructions in your welcome email. You’ll receive it before the event. Don’t have one? Log in without a welcome email.
Everything you need is included in that email, so hold onto it! We recommend:
Save the email in an important place in your inbox.
Make sure that you always have access to the email address that you’re registered under. If your login has to be reset, a new email will be sent to that email address. For example, if you're registered under your work email, make sure that you can access it from your desktop or phone.
An example welcome email. (Click to expand.)
Log in with the magic link
A magic link lets you log in without a password. Find yours in your welcome email. Just click or tap the link, then you will be transported to the site and automatically logged in… like magic!
Once logged in, you can open and close the platform at any time. If you ever log out, go back to your welcome email and use the magic link again.
Log in on your desktop
Open your welcome email on your desktop computer.
Select the Magic Link button.
The site automatically opens and you’re logged in.
Log in to the mobile app
Make sure to download the app first. If you don’t, the magic link opens your mobile internet browser (like Google Chrome). You can continue to use the site there if you’d like. But we recommend the app for the best mobile experience!
First, download the JUNO Live app:
Open your welcome email on your phone.
Select App Store if you have an Apple device, or Google Play if you have an Android device.
Your app store automatically opens to the JUNO Live app page. Select Get or Install to download it.
Then, log in:
Go back to your welcome email on your phone.
Select the Magic Link button.
The app automatically opens and you’re logged in.
If the magic link expires
Magic links expire after three days for security reasons. This time frame might vary per event.
Don’t worry if your magic link expires! The platform automatically helps you reset it.
When you select an expired magic link, you are automatically sent to a landing page. It tells you that a new link was just sent to your email.
Open the new email on your desktop or phone.
Select the Magic Link button.
The site or app on your device automatically opens and you’re logged in.
Get a new magic link
If you lost or never received a welcome email, you can get a new magic link.
Go to the site URL on your desktop or mobile internet browser (like Google Chrome). If you don’t know where to find the URL, contact your event organizer.
Select Login.
Enter the Email address that you’re registered under.
Select Get Magic Link. This sends a magic link to your email.
Open the new email on your desktop or phone.
Select the Magic Link button.
The site or app on your device automatically opens and you’re logged in.
Log in with a password
A password is an optional way to log in.
Passwords only work on your desktop or mobile internet browser. The mobile app still requires a magic link.
If you have a preset password
For some events, you receive a preset password in your welcome email.
Open your welcome email on your desktop or phone.
Select the site URL.
The welcome page automatically opens on your device.
Select Login.
Select Log in with email and password.
Enter the Email and Password that are provided in your welcome email.
Select Login to enter the site.
Then you can optionally change your password:
Select the Profile icon in the navigation bar.
Select My Information to go to your personal profile.
Type a password in the Password and Confirm Password fields. Make sure they are identical.
Select Save at the bottom of your profile.
If you have a magic link
First, log in with the magic link:
Open your welcome email on your desktop or phone.
Select the Magic Link button.
The site or app on your device automatically opens and you’re logged in.
Then, set your password:
Select the Profile icon in the navigation bar.
Select My Information to go to your personal profile.
Type a password in the Password and Confirm Password fields. Make sure they are identical.
Select Save at the bottom of your profile.
Now, you can log in using your password:
Go to the site URL on your desktop or mobile internet browser (like Google Chrome). Find it in your welcome email or contact your event organizer.
Select Login.
Select Log in with email and password.
Enter your Email and Password.
Select Login to enter the site.