Click the Question mark icon (or Help Chat bubble) at the top right of the navigation bar. Or find it at the bottom right of the page before you log in.
Type some keywords that describe what you need help with.
Click I need help resolving an issue. The automated Help Chat replies with helpful links.
Rephrase your question if you’re shown no solutions or if the solutions don't seem to address your issue.
If you're still having issues, click I’d prefer to speak with a live agent.
When chatting with the live agent:
Click the paperclip icon to upload screenshots of your issue.
When the conversation ends, the Live Agent will close the conversation and return you to the automated Help Chat.
If you wish to speak with a Live Agent again or to use the automated Help Chat tool, type Start.