Trouble logging in
Can’t enter my password on the app
The mobile app requires a magic link to log in without a password. Check your welcome email for your unique link. If you don’t have one, you can get a new magic link.
Learn how to log in with a magic link.
Magic link doesn’t work
To log in to the app, try these basic tips first. You can always get a new magic link if you still have issues. Or troubleshoot specific errors below.
Download the app if you haven’t already.
Open the JUNO Live app to make sure it’s installed correctly. You will see the JUNO logo.
Open the magic link email from your mobile device, not your desktop computer.
Open the email that contains the most recent magic link. (If you requested a new one.)
Try copying and pasting the link into the app if tapping it doesn’t work.
Log out of any VPN on your mobile device.
Magic link opens the browser instead of the app
If the magic link doesn’t work when you tap it, try copying and pasting it into the app.
“Invalid URL” error after selecting the magic link
Uninstall and reinstall the app, then try the magic link again. This clears the app’s settings and cache. Choose your device to see instructions:
Android
Uninstall Android apps
Reinstall Android apps
iOS (iPhone and iPad)
Uninstall iOS apps
Reinstall iOS apps
App is frozen
If your app freezes or you experience other issues, try force quitting the app or restarting your phone. Choose your device to see instructions:
Android
How to force quit an application
Tap and hold application Icon
Tap App info
Tap Force Stop
Tap OK
How to restart an Android device
Open up the settings app
Tap the Power button
Tap Restart
iOS (iPhone and iPad)
Force quit an application
Tap and hold left edge of screen and drag to center
Double tap Home button for same results
Let go to reveal the App Switcher
Swipe up on the application you want to force quit
Restart iOS device
Press and hold either volume button and the side button until the power off slider appears
Drag the slider, then wait 30 seconds for your device to turn off
To turn your device back on, press and hold the side button (on the right side of your device) until you see the Apple logo
Try updating your device
Updating your device’s operating system might solve issues. Note that updates can take time and might require an internet connection.
Choose your device to see instructions:
Update iOS (iPhone and iPad)
Update Android