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What to know

In this meeting, we go over our shared Slack channel and best practices for technical support during an event. The agenda includes:

Go over Roles and responsibilities during an event.Who on the JUNO team will be able to respond?our Gameday issue escalation process
When will the channel be staffed?
How to use reply feature.
Share URL's to session that have issues.
Provide email of specific users that are having issues.
Go over tech support role in the event.

Client team	JUNO team
Review Roles and Responsibilities Resource Action item here	Action item here Action item here	Gameday issue escalation process	Create the gameday Slack channel and invite the client

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Action item here

Client team

JUNO team

Leads demo of Slack and how it works
Note Notes information needed when requests in Slack are made

Create gameday Slack channel with client

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