What to know
Our goal: Go In this meeting, we go over our shared Slack channel and best practices for technical support during an event. The agenda includes:
Go over Roles and responsibilities during an event.Who on the JUNO team will be able to respond?our Gameday issue escalation process
When will the channel be staffed?
How to use reply feature.
Share URL's to session that have issues.
Provide email of specific users that are having issues.
Go over tech support role in the event.
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Homework (Prepare before the meeting)
Client team | JUNO team |
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What to do during the meeting
Client team | JUNO team |
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Notes information needed when requests in Slack are made |