What to know
Our goal: Introduce Smart Loop, the chatbot software. We will only have this meeting if you’re using a Smartloop Help Chat on your site.
In this meeting, we go over how Smartloop works. It’s the chatbot we use for user help. The agenda includes:
Review how to respond to items.
Provide documentation.
Review screen sharing functionality.user questions
Homework (Prepare before the meeting)
Client team | JUNO team |
Review the Help Chat agent training guide |
What to do during the meeting
Client team | JUNO team |
Ask any questions about the Help Chat |
...
Gather any information needed to fill out the /wiki/spaces/KBI/pages/1230709755 |
What to do after the meeting
Client team | JUNO team |
Fill out the /wiki/spaces/KBI/pages/1230709755 |
Resources
/wiki/spaces/KBI/pages/1230709755 (Internal link for the JUNO team)