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What to know

In this meeting, we go over our shared Slack channel and best practices for technical support during an event. The agenda includes:

Go over Roles and responsibilities during an event.
Who on the JUNO team will be able to respond?
When will the channel be staffed?
How to use reply feature.
Share URL's to session that have issues.
Provide email of specific users that are having issues.
Go over tech support role in the event.

Homework (Prepare before the meeting)

Client team	JUNO team
Review Roles and Responsibilities Resource Action item here	Action item here Action item here

What to do during and after the meeting

Client team

JUNO team

Action item here
Action item here

Leads demo of Slack and how it works
Note information needed when requests in Slack are made

Create gameday Slack channel with client

Resources

Roles and responsibilities during an event

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