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(lightbulb) Before you begin

  • Set your availability in your personal profile.

  • You need to be added to your exhibitor suite as a team representative before visitors can connect with you. Exhibitor admins can add representatives in the suite editor.

There are multiple ways for visitors to contact you in your suite. Find out how they work and which controls you have.

To contact visitors yourself, see View and contact active visitors or start a group chat.

Two representatives are listed under a heading that reads Talk with our team. They both show a photo and first name. They both show a Schedule button, but only one of them has a Talk now button.

Representatives in the exhibitor suite

When visitors click the Talk Now button

The Talk Now button shows up under your name when you:

  • Are logged in and are anywhere on the site (except in a session).

  • Have no other sessions or meetings on your schedule during that time.

  • Turn off Do Not Disturb in the exhibitor suite editor.

You can’t see your own button, but other people can. We recommend testing it with other representatives from your team to confirm it’s set up.

When a visitor clicks Talk now:

  1. An alert appears at the bottom of your screen with the caller's name and photo. There’s a ringing sound like a phone call.

  2. If you miss the call or decline it by clicking the X icon, the caller is told you’re busy and to try again later. Note that we don’t currently log missed calls.

  3. To accept the call, click the Phone icon. You and the caller automatically enter a private breakout room on the site.

  4. Turn on your Camera and Microphone, Share your screen, or send messages in Chat.

A call alert from a visitor is highlighted at the bottom of the site. There are two button options to decline or answer the call.

A call alert

Two people in a private breakout room. There are video and audio controls on the bottom. A box for text chat is on the right.

A private breakout room

When visitors click the Schedule button

The Schedule button always shows up under your name unless you turn on Do Not Disturb in the Representatives tab.

You can’t see your own button, but other people can. We recommend testing it with other representatives from your team to confirm it’s set up.

When a visitor clicks Schedule:

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About the “Connect with us” section

This section has contact buttons that connect to multiple representatives from your team.

When a visitor clicks the Schedule button, an email notification is sent to every representative with admin rights. Any of them can accept the request and invite others.

When a visitor clicks the Talk Now button, it calls the first available representative.

Invite others to a meeting

Once a meeting is set up, you can invite more people.

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Cancel a scheduled meeting

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