Account levels and permissions

Users have different permissions on your site, depending on their account level.

Site admin (Level 99)

Site admins have special access to their site. Typically event organizers are site admins, in addition to your JUNO team. Talk to your JUNO success manager to request site admin access for a user.

A site admin has the highest account level on their JUNO site. They are also known as “99-level users.”

If you're a site admin, you can:

• Edit content using the front-end editing tools.

• View and download analytics for any content.

• Download archived session recordings.

• Access the full site admin and analytics dashboards.

• Delete social feed and forum posts.

• Delete comments at the bottom of content pages.

• Create forum topics.

• Have backstage rights for all sessions. This gives you the same tools and abilities as moderators and speakers. But unlike you, they only have access to their specific sessions.

• See inactive content that has a release date in the future. This is useful because it allows you to check content before it’s released to the public.

Content admins

Any user can be given special permissions for individual pieces of content. Usually, these are speakers, moderators, exhibitors, or other content managers.

Sessions and in-person sessions

Users who are added to a session or in-person session through the Speakers tab or Presenters tab are given backstage permissions for that session. This means they can use moderation tools, join the greenroom, download analytics reports, and edit the session using the front-end editor.

Speaker pages

Users are added to a speaker page in the Information tab. Do this if you want speakers to be able to edit their own page and download analytics reports.

The second way to add a user account to a speaker page is in the Representatives tab. Do that if you want the flexibility to turn admin rights on or off for the user. Admin rights give them permission to edit the page and download analytics reports.

Exhibitor suites

Users are added to exhibitor suites as representatives so that they can be contacted by visitors. If admin rights are turned on for a representative, they can edit their page and download analytics reports for their page.

On-demand content

Users who are added to on-demand content with their admin rights turned on can edit that page and download analytics reports.

Courses and the learning management system

See User types and permissions for learning management.

Basic users (Level 0)

Basic users don’t have any special permissions. Everyone is a basic user by default.

Learning management roles and their permissions

Different user types have different permissions within the JUNO learning management system (LMS).

Admin groups, Managers, Learners, and Instructors

Users are organized into Admin groups in the database. An admin group might be a school or whichever type of grouping makes sense for your organization.

Each admin group has one or more Managers. In this example, they might be school administrators or teachers (in real life). Their job is to manage all Learners (students) in their group by enrolling them in courses.

When learners enroll in a Course, they become connected to the course and its Instructors. The instructor is the online teacher and/or course administrator. However, the instructor isn’t part of the admin group, so they don’t have permission to manage any of the learners.

Finally, a Site admin is the site organizer or staff member who manages the whole platform, its users and courses.

The diagram above visualizes these user relationships. The next section outlines user permissions in detail.

Permissions for each user type

User type	Who are they?	Which permissions do they have?
Manager	A user who is allowed to manage learners. For example, a school administrator or school teacher. If the Manager is also the Instructor, they can be given both roles.	Only has permissions for learners in their admin group. Can enroll/unenroll learners in a course. Can add/remove learners in a course waitlist. Cannot see anything else in the course editor, unless they are given admin permissions for a course.
Learner	A user who enrolls in an online course.	Can enroll themselves in courses that allow self-enrollment. Can take the course.
Instructor	A user who is allowed to edit specific courses. They might be the online course teacher. If the Instructor is also the Manager, they can be given both roles.	Only has permissions for the courses they are attached to. Can edit the course. Can create new courses. Cannot enroll/unenroll/waitlist learners. Cannot see any learner information in the editor.
Site Admin	The site organizer or staff.	This user type is not specific to courses. Site admins can create, edit, and manage any course, as well as any other content. Learn more about site admins.