Live Session Suggestions

Laggy or dropped connections are usually caused by one of two things: you’re either having a problem with your internet connection or you’re overloading your computer.

Close all browser tabs except for the session you are publishing to

Note: Improves connection and less likely to have issues during the stream

Make sure you aren't overloading your internet connection - Ensure none of your devices are doing heavy downloading or streaming, which can saturate your connection

Note: Turn off all other devices on the Wi-Fi connection

Close any other data-hungry applications on your comp, including Dropbox, Google Drive, SkyDrive, Steam, iTunes, or anything else using data – even an application that just downloads automatic updates for itself. Keep an eye out for these data-hungry programs

Note: Improves connection and less likely to have issues during the stream

Check your devices CPU & Memory usage

Note: If either are high restart your computer

Close out of camera/audio applications such as: FaceTime, Zoom & Microsoft Teams

Note: Can cause problems when enabling video/audio in a live session

Plug in headphones if you are experiencing audio feedback

Note: Helps eliminate audio feedback

Plug that ethernet cable directly from your modem to your computer. It will speed up your live video stream, and is more reliable than a Wi-Fi connection

Note: Improves connection and less likely to have issues during the stream

If connected via Wi-Fi, make sure to place your laptop, phone, or tablet as close you can to the router

Note: Improves connection and less likely to have issues during the stream

Make sure your laptop charger is connected during the live session

Note: To ensure battery saver mode doesn't enable or your computer doesn't power down (the CPU undervolts itself a bit and downclocks the CPU, which causes performance issues - aka lag)

Use Google Chrome

Note: This is our best supported browser

Using a VPN to connect to your corporate network while getting on Juno can work, but VPNs naturally add more hops to a network connection. This can cause lag or quality problems, so if you use VPN and are running into issues, try disabling it

Note: VPN's can cause issues when joining a live session

If there are windows/chrome updates available, install them

Note: This can fix issues that you are experiencing during a live session

Restart your network

Note: Can fix your unstable internet connection

Restart your computer

Note: Can resolve issues you are experiencing

Refresh the browser

Note: Can fix connection and improve video & audio

Do not switch your setup after the test session - in the test session make sure you are using the same computer, browser, input and output (If you want to change your setup, do it in the test session so we can test it out)

Note: If it is your setup is working do not change it