JUNO/Hardware Solutions

Refresh the page

At the top of the browser, near the address bar, there should be a “refresh” symbol. Depending on your browser it may be in a different location, but it is generally in the top left corner. Click this, and your page will refresh.

Check the audio jack port

1. Look at your audio jack port

2. Make sure your headset cable isn't loose and plugged in all the way

Check the headset mute button

1. On your headset look for a Mute Button

2. Make sure that button is not enabled on the headset

Check headset volume slider

1. On your headset look for a volume slider

2. Make sure your headset volume slider isn't turned all the way down

Ensure external camera is plugged in

1. Look at the USB port and make sure the camera cable isn’t loose

2. If your camera is still not being detected switch USB ports

Check the correct video source is selected

1. Click the three vertical dots next to the Screen Share icon in Juno Live Session

2. Click Settings

3. Click Video

4. Select your camera from the Choose Video Source drop down list

Open

Check the correct microphone source is selected

1. Click the three vertical dots next to the Screen Share icon in Juno Live Session

2. Click Settings

3. Select your headset or microphone from the Choose Audio Source drop down list

Open

In order to promote a successful experience, we recommend:

• Using the Google Chrome browser. Download Chrome here.

• Updating your browser to the latest version.

Safari, Microsoft Edge, and Firefox are also supported, but you may notice video quality issues or longer connectivity times. Internet Explorer is not supported.

Restart router

1. Locate the power button or the power cable on your router

2. Hold down the power button or unplug the power cable

3. Wait 15-20 seconds

4. Either use the power button to turn the router on, or re-plugin the power cable

5. Wait for the router to finish powering on

6. Reconnect your computer to the network