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What to know

Our goal: Go over our shared Slack channel and best practices for technical support during an event.

  • Go over Roles and responsibilities during an event.

  • Who on the JUNO team will be able to respond?

  • When will the channel be staffed?

  • How to use reply feature.

  • Share URL's to session that have issues.

  • Provide email of specific users that are having issues.

  • Go over tech support role in the event.

Homework (Prepare before the meeting)

Client team

JUNO team

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What to do during and after the meeting

Client team

JUNO team

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Resources

Category: Client Meetings
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