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About this doc (Delete this table when the doc is finalized.)

Reader

Technical Support

Reader goal

Know what to check for in a Greenroom

Contributors

Chase Dinning (Deactivated)

JUNO version

N/A

Reviewers (check the box when you’re done!)

Notes for reviewers

Instructions

This document can be used by the individual to keep track of what they are looking for in Greenrooms. Additionally, CSMs can use this as a starting point to create client specific checklists if their client requires additional steps or special attention from the TS group.

Some people like to mentally use the checklist. But if you want to actually check the boxes, you can! Please create your own copy of this page first. (See instructions below.) Note that any updates made to this original checklist won’t be reflected in your copy.

 How to create a copy

  1. Click the 3 dots menu in the top right corner.

  2. Select Copy.

  3. Change the Space to your personal space. (It’s titled with your name.)

  4. Click Copy. Your new copy opens in editing mode.

  5. Edit the title if you’d like. Click Publish to save it to your personal space.

Early Check

  • Join 30 minutes before “live”
  • Introduce yourself in the Mod
  • Test Chat
  • Check for Polls if applicable
  • Check for Resources if applicable
  • Click “Edit”
    • Check for Presenters being attached
    • Check for pre-roll and note the length 
      • If length > session time, ask a CSM to verify that you can extend
  • Return to page 
  • Put yourself on screen so they know somebody is there
  • Let the Internal slack channel know that you are in the GR
  • If no speakers are there by the 15 minute mark, let the CSM know
    • Depending on the client, you may also alert the Gameday channel

With Speakers

  • Check Microphone
  • Check Camera
  • Check Screenshare (ask if they’ll be sharing screen)
    • If applicable, make sure they know how to share with sound
  • If they need to leave the screen at all, show them how (More -> Leave -> Continue Watching)
  • If applicable, walk through Breakouts
  • If applicable, walk through “Raise Hand”
  • Check if they understand/walk them through Q&A
  • Make sure they can send polls
  • Verify that they see Mod, and let them know that is where they can reach you
  • Pre-Roll: walk them through what that will look like. “Abrupt” is a good word for the cutoff
  • Remind them that you’ll be there and available in Mod, but that you’re leaving the screen now
  • More -> Leave -> Continue Watching

Escalation

Our Escalation procedures are documented here:

https://help.junolive.com/clients/Gameday-issue-escalation-process.829947913.html

Common error messages

Top troubleshooting tips

Screen sharing in a single monitor environment

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