You can get support on the site by:
Messaging the automated Help Chat and live support agents. (Anywhere on the site.)
Messaging in the private Mod chat. (Only in sessions where you’re a speaker or moderator.)
Start a conversation with the Help Chat tool
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Send a message in the Mod chat
You can only see the Mod chat in sessions where you’re a speaker or moderator. Attendees cannot see this chat.
Toggle to the Mod tab in the chat window. You’ll know you’re in it when Mod is highlighted by a color.
Type your message and click Send.
Support agents who are monitoring the session will respond.