Login begins with a welcome email
The easiest way to log in is by following the instructions in your welcome email. You’ll receive it before the event.
If you lost or never received a welcome email, you can get a new magic link to log in.
Everything you need is included in that email, so hold onto it! We recommend:
Save the email in an important place in your inbox.
Make sure that you always have access to the email address that you’re registered under. If your login has to be reset, a new email will be sent to that email address. For example, if you're registered under your work email, make sure that you can access it from your desktop or phone.
Log in on your desktop
Open your welcome email on your desktop computer.
Select the Magic Link.
The site automatically opens and you’re logged in.
If the magic link expires
Magic links expire after three days for security reasons. This time frame might be different depending on how your organization sets up the app.
Don’t worry if your magic link expires! The platform automatically helps you reset it.
When you select an expired magic link, you are automatically sent to a landing page. It tells you that a new link was just sent to your email.
Open the new email. It’s usually titled New Magic Link.
Select the Magic Link.
The platform automatically opens on your device and you’re logged in.