What's new?
Starting Feb. 1, 2023, refunds will reopen the Refunds will now (starting Feb. 1st) automatically reopen invoice(s) that were are paid by the refunded payment. Included . (Previously, refunding did not change their related invoices - meaning the invoices stayed closed). Included in this improvement, when processing a refund you will now have the option to either leave the invoice(s) open or write off the invoice(s). See details below:
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Example: A member had a family emergency and can't attend an event they registered for. You want to refund their registration but don't expect them to attend the event. Writing off the invoice closes the transaction and creates a clear record of what happened.
What Changed?
Refunds previously did not change their related invoices - meaning the invoices stayed closed after a refund was made.
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Why did this change?
Refunding a payment without a matching change to the related invoices created accounting records that were not as clear as they could be. In an audit, it may look like a member was double charged for the same item. You may have to review emails and other records from the time to understand what happened.
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