All Users:

Site Navigation

Login page

The first page you will see. Log in with the information you were given.

Home page

First screen after logging in. Would now be able to use a direct link to access a session.

Technical info

• Browser recommendations

• Close as many programs as possible

• Only have 1 JUNO tab open

• Minimize the number of devices on the network

• Don’t use a VPN

• Ethernet cable if possible

Profile page

In the top right corner will be a default ‘user’ symbol.. Click on this to go to the profile page.

• Add profile image

• Change password

• Additional information (Social Medias)

• Availability (Daily hours and blackout dates/times)

• Tags

• Test your setup

• Save

Schedule

Find/click “Schedule” or “Agenda” (depends on the client) to navigate to the schedule.

• Scroll to find a session.

• Search for a session by name.

• Look through each day of the event

• Add to your JUNO schedule.

• Add to your personal/work calendar.

• “Time until live” countdown.

• Joining early for the greenroom.

• Click to join the session.

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Live Session

Camera and Audio

Turning on either of these will put you on the screen.

• Clicking the microphone will show your profile image.

• Turning on your camera will not unmute you.

• You will stay on screen after turning both off.

• Leaving the stage completely with the “leave” option.

Screen Sharing

• Sharing entire screen.

• Sharing specific program windows.

• Sharing a chrome tab (required for a video with audio).

• Briefly touch on PowerPoint options/optimization.

• Ending Screen share.

Additional options

• Going full screen.

• Change microphone/camera input.

• Leave the session (watch from off-screen, or leave to the homepage).

Emojis

• Briefly address how the attendees can interact with emojis.

Chat

• Show how to send messages.

• Visible to everyone.

Q&A

• Attendees can type questions.

• Visible to everyone.

Polls

• Submitting polls before the session goes live.

Mod Chat

• Functionally the same as Chat.

• Available only to Moderators/Speakers/JUNO Staff.

• Where we recommend watching during the session.

• Where JUNO staff will be watching for issues.

Moderators:

Camera and Audio

Turning on either of these will put you on the screen.

• Clicking the microphone will show your profile image.

• Turning on your camera will not unmute you.

• You will stay on screen after turning both off.

• Leaving the stage completely with the “leave” option.

Additional options

• Moderating

• Going full screen.

• Mute individual/all speakers.

• Remove individual/all users from the screen.

• Change microphone/camera input.

• Leave the session (watch from off-screen, or leave to the homepage).

Emojis

• Briefly address how the attendees can interact with emojis.

Chat

• Show how to send messages.

• Visible to everyone.

• Moderation capabilities (remove message, kick, ban).

Q&A

• Attendees can type questions.

• Visible to everyone.

• Moderation capabilities (remove message, kick, ban).

• Overview of “Liking” questions.

• Q&A Options (Ask presenter, Mark as Answered, Type an answer).

Polls

• Posting the polls for attendees.

Mod Chat

• Functionally the same as Chat.

• Available only to Moderators/Speakers/JUNO Staff.

• Where we recommend watching during the session.

• Where JUNO staff will be watching for issues.

Exhibitors:

Exhibitor Hall

• Finding “Exhibitor Hall” or “Partners” (depends on the client) to navigate to the hall.

• Locating specific pages by scrolling or searching.

• Entering the page by clicking.

Your Page

• Run through a completed page, pointing out the separate sections and what they are called.

• Show the “Schedule/Talk Now” capabilities.

• Address Analytics.

• Show where to find the “Edit” button.

Edit Tool

Each tab will be addressed unless specifically requested otherwise.

Information

• Intro - The first text area. Basic text editing tools, including images and lists.

• Description - The second text area. Same capabilities as Intro, but with questions (created in another location). Will reference back to this if needed after creating.

• Images - Call back to where these all show, as well as mention the recommended image sizes.

• Actions - This is where you can turn on/off buttons like complete, favorite, and the ability to comment.

• Status - Emphasize that if your page is not set to active, nobody will be able to find your page.

• Tags - Explain how these help match the page to users that have similar tags in their profile. Increase Discoverability.

Rotators

• How to add rotators.

• Add images with redirects and their sizes.

• Add a video hosted elsewhere.

• Edit an existing Rotator, or re-order them.

Members

• Add users to the page.

• Give a user a role or Admin rights.

Resources

• How to add resources.

• File types and maximum sizes.

• Add thumbnail image and recommended sizes.

• Edit an existing Resource, or re-order them.

Questions

• How to add a question.

• Explain the different types of questions available.

Sessions

• How to associate sessions with your page.

• How to remove sessions from your page.

• Explain again where these can show up (two locations).

Meta Data

• Add new contact info.

• Explain again where this can show up (two locations).

Products

• How to add a product.

• Brief description of each section in the “Add or Update” dialogue.

Greetings

• Explain where the greetings will show up if one is input.

• How to create greetings for specific users.

• How/why specific greetings can be used for leads.

Analytics

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Similar information to the previous explanation of Analytics.

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Tags/Pie chart explanation

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View top members.

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Train the trainer

During the implementation process, your Customer Success Manager shares training videos for you, the site organizers, and answers any questions that come up. We will give you access to watch the videos on our JUNO Connect platform at this link: connect.junolive.com/connect/train_the_trainer

Train exhibitors, speakers, and session moderators

We’ve got you covered! Exhibitors, speakers, and session moderators can watch our training videos to learn how to use their essential platform tools. See Training videos for exhibitors, speakers, and session moderators.

Our trainers use a standard JUNO site. Outside of the training session, you might decide to give more instructions that are specific to your event. If you are interested in personalized trainings, please speak to your JUNO Account Manager.

Train live support agents

If you’re using the Smartloop Help Chat for automated and live support, see our Help Chat agent training guide. You might also need to give agents specific instructions about how to escalate issues to the JUNO team. See our Gameday issue escalation process for the typical workflow.

Create a site FAQ for all users

We provide a template as a starting point for your site’s FAQ page. You can change, delete, or add any text to make it your own. To help you identify areas for customization, we highlighted them in pink. Get your copy from your JUNO team representative! See a preview below.

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