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Where do I go to log in?

You have 2 options:

• If you have a temporary password, click LOG-IN. Type in your email address and temporary password. You will now be able to create your own password. Recommended to have a capital letter, 8 characters, and a special character.

• If you are a new user, click JOIN TODAY. Type in the required information. Here you will be allowed to choose your available time, job title, and other information. This information will be used to recommend content throughout your experience. Once you have filled out all the information, accept the Terms and Conditions, CREATE ACCOUNT and your in!

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How should I set up my device for the best experience? 

Follow these tips to set up for success! 

• Using a mobile device? Android phones, Android tablets, iPhones, and iPads are supported. Download the JUNO Live app for the best on-the-go experience.

• Make sure your browser is up to date with the latest version. We recommend using Google Chrome. Download Chrome here. Firefox, Safari, Microsoft Edge, and Opera are also supported. Internet Explorer is not supported.

• Make sure your operating system is up to date. We support Windows 7 or later and Mac OS 10.12 or later. 

• Make sure your camera and microphone have permission to be used. Check your browser and device settings.

• Disable browser extensions or plugins that are large or privacy-related.

• Disconnect from any VPN.

• Click here to get specific instructions for your browser or device.

How do I log in to the mobile app?

First, download the JUNO Live mobile app, then tap the magic link in your welcome email. You will be automatically logged in… like magic! Make sure that you always have access to the email address that you’re registered under. If your login has to be reset, a new email will be sent to that email address.

Need more help? See step-by-step login instructions or see more troubleshooting tips.

Do I have to convert times to my time zone? 

No, all times around the site are automatically shown in your time zone (as it’s set on your computer). 

Check your computer’s clock! JUNO sets your time zone based on your computer, so it will be incorrect if your physical time zone is different than your computer’s. Learn how to change your time zone for Mac and Windows.

How do I set up my profile? 

In the top right corner, click on the avatar, or your image. This will open up your profile photo, then select My Information. From here you can edit your profile and preferences at any time.

Once I’m in the site, where do I go?

ANYwhere you want! Become familiar with the site by clicking around to become familiar with what content is where. If you click on something and it takes you somewhere you did not want to go, simply click your arrow back button or the icon in the top left corner and you will be redirected to the home page.

What is the countdown clock counting down to?

The clock on the sessions is counting down until the event goes LIVE.

If you click on the event ahead of time, you have the option Make sure to select your areas of interest and availability when you first arrive. Learn how to set your availability for one-on-one meetings.

How do I set up my schedule? 

Click the Attend button next to any session to add it to your personal schedule. To add to your schedule, click the attend button at the top left. You will also find a description of the session, speakers, and sponsors of each.

Where do I view the sessions I clicked attending for?

Click on the Schedule tab and you will first

How do I go to a session that’s in my schedule?

Go to the Schedule tab to see a list of all the sessions. Click MY SCHEDULE and you will now be able Then click My Schedule to see a list of the sessions you have selected to attend. The clock next to each session counts down until it goes LIVE.

Can I chat and ask questions during a session?

Of course! While viewing a session, on the right-hand side of the screen, you will see a chat functionality with 3 tabs: Chat, Q&A, and Polls.

• Chat allows you to interact with other attendees during a session.

• Q&A allows you to ask a question to the speaker.

• Polls will be asked by the speaker or moderator and allow you to answer real-time.

Why can’t I hear volume?

If this is a pre-recorded video, on the video icon, next to the player icon, there is also a volume icon. Use this icon to turn the volume up and down on the video itself. Also ensure the volume on your device is turned up to your appropriate volumeWhen it’s time, click on a session to enter it.

I can't hear the session. What do I do? 

Hover over the video playing on the screen and make sure to turn up the volume, just like you would for a YouTube video. Also, check if the volume on your device is turned up. See more troubleshooting tips.

Why does a video stall or not play smoothly? 

The video quality will automatically adjust based on your internet speed. If you’re on wifi, try moving closer to your router. Or connect directly to your router via an ethernet cable. See more troubleshooting tips.

Can I change my background like in some other video conferencing software? 

Right now, it’s only possible to change your background if you’re comfortable following these instructions to download and set up third-party apps (ChromaCam or OBS). Otherwise, virtual backgrounds are not available within the site. We are in the process of making virtual backgrounds easier to access for all users in future conferences!

Can I rewind or start over? 

In some pre-recorded sessions you can! If you see controls at the bottom of the video, you can use them to rewind or start over, just like you would for a YouTube video. If there are no controls, you cannot rewind or start over.

How can I see who else is attending the conference? 

Click on the directory tab and you will Go to the Directory to see a list of all the attendees. Want to learn more about someone? Click on their name , photo to view details and their biography will appear. From here you have an opportunity to message them and schedule time.

How do I earn points throughout the conference?

An attendee will see the ability to earn points ALL throughout the conference. From attending sessions, answering questions, to attending exhibitor or sponsor booths, points will be awarded.

Where do I see how I rank against other attendees?

In the top right, next to your avatar, an attendee will be able to see real-time how they rank against other attendees. If you click on the leaderboard you will be able to see the full list and how you are ranked.

What if I want to learn more about a sponsor or exhibitor?

Within a sponsor or exhibitor page, there will be booth representatives for attendees to connect with. Simply click on the SCHEDULE button under their picture and you will be prompted to select a time and write a message. The booth rep will be notified and connect with you.

What are system requirements?

You can watch content on PCs running Windows 7+, and Intel-based Macs running macOS 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

What are the requirements for Mac Computers?

macOS 10.12 or later.

Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

What are the requirements for Windows computers?

Windows 7, Windows 8.1 or Windows 10

Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

Why does video playback stall or not play smoothly?

We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent, or if you have several wifi enabled devices connected simultaneously, you may experience problems during playback. If you’re on wifi, try moving closer to your router. You may also try connecting directly to your router via an ethernet cable.

My video won’t play!

Are you logged in with the correct account? Please check your login status at the upper right of the JUNO window. If you are logged in you will see a circle with the initials of the account holder. To switch accounts, click on the tab and select “sign out”, then login (using email address) to the preferred account.

If you are not logged in, you’ll see the word “login” in the middle of the window. Click “login” and enter the desired user name and password.

Can I rewind or start over?

Yes, if the session is fully prerecorded, use the controls to start over, or at the desired point of the video.profile.

Is there a site-wide chat?

Yes! Everyone can post and comment in the social feed. Learn how to post in the social feed.

How do I connect with people individually? 

Make sure to select Allow members to contact mein your personal profile. This lets other attendees contact you.

Wherever you see someone’s profile photo, click it to open their profile. From there, you can send direct messages or schedule one-on-one video meetings that happen right here on the site!

Do I need to coordinate times for one-on-one meetings?

All you have to do is set your availability and away dates in your profile. Then people will only be able to select time slots that you’re available. We also automatically block your calendar when you add sessions or other meetings to your schedule.

How do I find notifications and direct messages?

Select your profile photo in the top right corner. Then select the Speech bubble icon for direct messages or the Bell icon for notifications.

What is the leaderboard? 

You can earn points for participating in activities around the site. Use the leaderboard to see how you stack up against other attendees.

Click the lightning bolt icon in the top right corner to open the leaderboard. The number next to your name is your total points!

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