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Basic troubleshooting steps for live sessions. |
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Laggy or dropped connections are usually caused by one of two things:
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Make sure you aren’t overloading your computer
Close all browser tabs except for the session you are publishing to. Improves connection and less likely to have issues during the stream.
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Close out of camera/audio applications such as: FaceTime, Zoom & Microsoft Teams. Can cause problems when enabling video/audio in a live session.
Check your hardware
Plug in headphones if you are experiencing audio feedback. Helps eliminate audio feedback.
See more audio tips.
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Make sure your laptop charger is connected during the live session. This ensures battery saver mode doesn't enable or your computer doesn't power down. (The CPU undervolts itself a bit and downclocks the CPU, which causes performance issues - aka lag.)
Check your software
Use Google Chrome. This is our best supported browser.
If you use VPN and are running into issues, try disabling logging out of it. Using a VPN to connect to your corporate network while getting on Juno can work, but VPNs naturally add more hops to a network connection. This can cause lag or quality problems. VPN's VPNs can cause issues when joining a live session. For security and privacy, make sure to log back into your VPN when the session .
Windows 10 / Android / iOS is complete.
If there are updates available, install them. This can fix issues that you are experiencing during a live session.
Windows / Mac / Chrome
Try restarting
Restart your network. Can fix your unstable internet connection.
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