Train the trainer
During the implementation process, your Customer Success Manager shares training videos for you, the site organizers, and answers any questions that come up. We will give you access to watch the videos on our JUNO Connect platform at this link: connect.junolive.com/connect/train_the_trainer
Train exhibitors, speakers, and session moderators
We’ve got you covered! JUNO trainers host live training sessions at regular times every week. Any exhibitor, speaker, or moderator can follow these instructions to attendExhibitors, speakers, and session moderators can watch our training videos to learn how to use their essential platform tools. See Training videos for exhibitors, speakers, and session moderators.
Our trainers use a standard JUNO site. They cover the points in these outlines. Outside of the training session, you might decide to give more instructions that are specific to your event. If you are interested in personalized trainings, please speak to your JUNO Account Manager.
Train live support agents
If you’re using the Smartloop Help Chat for automated and live support, see our Help Chat agent training guide. You might also need to give agents specific instructions about how to escalate issues to the JUNO team. See our Gameday issue escalation process for the typical workflow.
Create a site FAQ for all users
We provide a template as a starting point for your site’s FAQ page. You can change, delete, or add any text to make it your own. To help you identify areas for customization, we highlighted them in pink. Get your copy from your JUNO team representative! See a preview below.
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