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What to know

Our goal: In this meeting, the JUNO Senior Client Sucess Manager and main Client stakeholders walk through any last-minute concerns.

Homework (Prepare before the meeting)

Client team

JUNO team

(star)

Share with Client Success Team

Prepare any feedback

/

or concerns

that

you’d like to discuss


(star) Review to dos and prepare questions around any uncertain or unclear tasks(star) Sr. CSM to connect with Lead CSM and understand outstanding to dos

before the site goes live

(star) Senior CSM leads an internal review of the site and progress with other CSMs and developers
(star) Prepare status report of any outstanding development needs

What to do during

...

the meeting

Client team

JUNO team

(tick) Address any concerns

(tick) Senior CSM provides a status report

What to do after the meeting

Client team

JUNO team

(tick) Complete any clarified to-dos


(tick) Action item here

(tick)

Sr. CSM to give Lead and support CSMs feedback
(tick)

Create or refine action plan to meet deadlines

Resources

...