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These improvements are released along with JUNO Live version 2.7, if your platform uses the Smartloop Help Chat.
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Optimized the Help Chat window so that it looks good on mobile screens.
Edited solutions to get them up-to-date with the latest software versions.
Visualized the entire conversation flow as a flow chart in Whimsical. This is an internal documentation tool that helps us stay organized.
Improved the keywords and phrases that trigger the bot to provide event schedule information.
Refined additional keywords and phrases.
Added a solution to help users find session recordings that are now available as on-demand content.
Rearranged phrasing on general blocks.
Fixed coffee GIF.