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Basic troubleshooting steps for live sessions. |
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Laggy or dropped connections are usually caused by one of two things:
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Make sure you aren’t overloading your computer
Close all browser tabs except for the session you are publishing to. Improves connection and less likely to have issues during the stream.
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Close out of camera/audio applications such as: FaceTime, Zoom & Microsoft Teams. Can cause problems when enabling video/audio in a live session.
Check your hardware
Plug in headphones if you are experiencing audio feedback. Helps eliminate audio feedback.
See more audio tips.
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Make sure your laptop charger is connected during the live session. This ensures battery saver mode doesn't enable or your computer doesn't power down. (The CPU undervolts itself a bit and downclocks the CPU, which causes performance issues - aka lag.)
Check your software
Use Google Chrome. This is our best supported browser.
If you use VPN and are running into issues, try disabling logging out of it. Using a VPN to connect to your corporate network while getting on Juno can work, but VPNs naturally add more hops to a network connection. This can cause lag or quality problems. VPN's VPNs can cause issues when joining a live session.
Windows 10 / Android / iOS For security and privacy, make sure to log back into your VPN when the session is complete.
If there are updates available, install them. This can fix issues that you are experiencing during a live session.
Windows / Mac / Chrome
Try restarting
Restart your network. Can fix your unstable internet connection.
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Is your setup working? Don’t change it! In a test session and in the live session, make sure you are using the same computer, browser, input and output. (If you want to change your setup, do it in a test session so we can test it out.). |