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Basic troubleshooting steps for live sessions. |
| Info |
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Laggy or dropped connections are usually caused by one of two things: |
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Make sure you aren’t overloading your computer
Close all browser tabs except for the session you are publishing to
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. Improves connection and less likely to have issues during the stream.
Make sure you aren't overloading your internet connection
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. Ensure none of your devices are doing heavy downloading or streaming, which can saturate your connection
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. Turn off all other devices on the Wi-Fi connection.
Close any other data-hungry applications on your
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computer, including Dropbox, Google Drive, SkyDrive, Steam, iTunes, or anything else using
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data– even an application that just downloads automatic updates for itself. Keep an eye out for these data-hungry programs
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. Improves connection and less likely to have issues during the stream.
Check your
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device's CPU & Memory usage
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. If either are high, restart your computer.
Close out of camera/audio applications such as: FaceTime, Zoom & Microsoft Teams
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. Can cause problems when enabling video/audio in a live session.
Check your hardware
Plug in headphones if you are experiencing audio feedback
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. Helps eliminate audio feedback.
See more audio tips.
Plug
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the ethernet cable directly from your modem to your computer. It will speed up your live video stream, and is more reliable than a Wi-Fi connection
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. Improves connection and less likely to have issues during the stream.
If connected via Wi-Fi, make sure to place your laptop, phone, or tablet as close you can to the router
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. Improves connection and less likely to have issues during the stream.
Make sure your laptop charger is connected during the live session
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. This ensures battery saver mode doesn't enable or your computer doesn't power down. (
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The CPU undervolts itself a bit and downclocks the CPU, which causes performance issues - aka lag.)
Check your software
Use Google Chrome
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. This is our best supported browser.
If you use VPN and are running into issues, try logging out of it. Using a VPN to connect to your corporate network while getting on Juno can work, but VPNs naturally add more hops to a network connection. This can cause lag or quality problems
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. VPNs can cause issues when joining a live session. For security and privacy, make sure to log back into your VPN when the session is complete.
If there are
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updates available, install them
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. This can fix issues that you are experiencing during a live session.
Windows / Mac / Chrome
Try restarting
Restart your network
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. Can fix your unstable internet connection.
Restart your computer
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. Can resolve issues you are experiencing.
Refresh the browser
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. Can fix connection and improve video & audio
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.
| Tip |
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Is your setup working? Don’t change it! In a test session and in the live session, make sure you are using the same computer, browser, input and output. (If you want to change your setup, do it in |
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a test session so we can test it out |
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.) |