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Joining a Technical Support Room
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Due to the variety of layouts and requests for different partners, not all Support Rooms are in the same place, although they are generally well marked and easy to find.
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Locate the “Help Desk” or similarly named area on the website. This may be in a “Resources” tab, or a dedicated “Help Desk” tab.
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Join the “Help Desk” session.
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If your issue relates to an inability to hear/speak, please message us in the chat box so that we know and can assist you.
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Tech Support may ask you to call them at their phone number to talk through the issue if communication through JUNO is not working.
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Schedule a meeting with someone in the Help Desk
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Due to the variety of layouts and requests for different partners, not all Help Desks are in the same place, although they are generally well marked and easy to find.
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Locate the “Help Desk” or similarly named area on the website. This may be in a “Resources” tab, or a dedicated “Help Desk” tab.
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Find the Help Desk Attendees.
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Click on “Schedule Now” below the attendee.
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Select a time that is available for both you and the attendee.
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Give a brief overview of the issue in the description section.
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Join the session at the time you scheduled and troubleshoot with Technical Support.
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“Sand a message” to someone in the Help Desk
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Due to the variety of layouts and requests for different partners, not all Help Desks are in the same place, although they are generally well marked and easy to find.
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Locate the “Help Desk” or similarly named area on the website. This may be in a “Resources” tab, or a dedicated “Help Desk” tab.
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Find the Help Desk Attendees.
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If an attendee is available, there will
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a “Send A Message” Button underneath their name. Click on this to begin
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live
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chat with them.
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If your issue relates to an inability to hear/speak, please message us in the chat box so that we know and can assist you.
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Technical Support may ask you to call them at their phone number to talk through the issue if communication through JUNO is not working.
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Get assistance during your live session
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Technical Support will first attempt to assist you within the session. These steps are for if the issue cannot be resolved quickly, and if other speakers are present to continue.
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Technical Support will provide a link to a private troubleshooting session.
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Follow the link and work with Technical Support to quickly find a solution to your issue.
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Return to the live session and continue your presentation.
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