These are the points the JUNO team covers in live training. If you would like exhibitors, speakers, and moderators to be trained on any points that aren’t listed, let your JUNO team representative know!
Contents
All audiences
Exhibitors
Speakers and moderators
Speakers only
Moderators only
Example training videos
All audiences
Site navigation
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Topic
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Points
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Login page
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The first page you see
Log in with the information you were given
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Home page
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First screen after logging in
You’re now able to use a direct link to access a session
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Schedule
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Navigate to the schedule (depends on how the site is set up)
Scroll to find a session
Search for a session by name
Look through each day of the event
Add to your JUNO schedule
Add to your personal/work calendar
“Time until live” countdown
Joining early for the greenroom
Click to join the session
Personal setup
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Topic
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Points
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Profile page
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Navigate to the profile page
Add your profile image
Change your password
Add additional information (Social media)
Add availability (Daily hours and blackout dates/times)
Select tags
Test your setup
Save
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Technical tips
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Browser recommendations
Close as many programs as possible
Only have 1 JUNO tab open
Minimize the number of devices on the network
Don’t use a VPN
Use an ethernet cable if possible
Exhibitors
We also offer written guides for exhibitors.
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Topic
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Points
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Exhibitor hall
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Navigate to the exhibitor hall (depends on how the site is set up)
Locate specific pages by scrolling or searching
Click to enter the page
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Your exhibitor booth
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Overview of a completed page, including what each section of the page is called
Schedule/Talk Now capabilities
Download analytics
Where to find the Edit button
Exhibitor edit tool
We go over each tab in the editor unless you request otherwise.
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Topic
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Points
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Information tab
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Intro: The first text area with basic text editing tools such as images and lists
Description: The second text area, plus inserting questions
Images: Where each image shows up and recommended sizes
Actions: Turn on/off buttons such as complete, favorite, and the ability to comment
Status: Always keep your page active so people can find it
Tags: Increase discoverability by suggesting the page to users who have similar tags in their profile
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Rotators tab
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Add rotators
Add images with redirects and recommended sizes
Add a video hosted elsewhere
Edit an existing Rotator, or re-order them
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Members tab
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Add users to the page
Give a user a role or Admin rights
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Resources tab
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How to add resources
File types and maximum sizes
Add a thumbnail image and recommended sizes
Edit an existing Resource, or re-order them
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Questions tab
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Add a question
Different types of questions
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Sessions tab
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Connect sessions to your page
Remove sessions from your page
Where sessions shows up (two locations)
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Meta Data tab
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Add new contact info
Where meta data shows up (two locations)
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Products tab
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Add a product
Brief description of each section in the “Add or Update” dialogue
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Greetings tab
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Where the greetings show up
Create greetings for specific users
How/why specific greetings can be used for leads
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Analytics tab
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Overview of Analytics
Tags and pie chart
View top members
Download analytics
Speakers and moderators
We also offer written guides for speakers and moderators.
Live stream
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Topic
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Points
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Going live
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Turning on the camera or microphone will put you on-screen
Clicking the microphone will show your profile image
Turning on your camera will not unmute you
You will stay on screen after turning both off
Leave the stage completely with the “leave” option
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Additional options
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Go full screen
Change microphone/camera input
Leave the session (watch from off-screen, or leave to the homepage)
Audience engagement and communication
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Topic
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Points
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Emojis
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How attendees can interact with emojis
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Chat
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How to send messages
Chat is visible to everyone
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Q&A
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Attendees can type questions
Q&A is visible to everyone
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Mod Chat
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Functionally the same as Chat
Visible only to Moderators/Speakers/JUNO Staff
We recommend watching this chat during the session
JUNO staff will be watching this chat for issues
Speakers only
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Topic
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Points
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Screen sharing
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Share an entire screen
Share specific program windows
Share a Chrome tab (required for a video with audio)
Briefly touch on PowerPoint options/optimization
End screen sharing
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Polls
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Submit polls before the session goes live
Moderators only
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Topic
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Points
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Moderating sessions
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Set up breakouts
Mute individual/all speakers
Remove individual/all users from the screen
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Chat
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Moderation: Remove a message, Kick, Ban
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Q&A
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Moderation: Remove a message, Kick, Ban
Liking questions
Q&A options: Ask presenter, Mark as answered, Type an answer
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Polls
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Post the polls for attendees
Example training videos
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Train the trainer
During the implementation process, your Customer Success Manager shares training videos for you, the site organizers, and answers any questions that come up. We will give you access to watch the videos on our JUNO Connect platform at this link: connect.junolive.com/connect/train_the_trainer
Train exhibitors, speakers, and session moderators
We’ve got you covered! Exhibitors, speakers, and session moderators can watch our training videos to learn how to use their essential platform tools. See Training videos for exhibitors, speakers, and session moderators.
Our trainers use a standard JUNO site. Outside of the training session, you might decide to give more instructions that are specific to your event. If you are interested in personalized trainings, please speak to your JUNO Account Manager.
Train live support agents
If you’re using the Smartloop Help Chat for automated and live support, see our Help Chat agent training guide. You might also need to give agents specific instructions about how to escalate issues to the JUNO team. See our Gameday issue escalation process for the typical workflow.
Create a site FAQ for all users
We provide a template as a starting point for your site’s FAQ page. You can change, delete, or add any text to make it your own. To help you identify areas for customization, we highlighted them in pink. Get your copy from your JUNO team representative! See a preview below.
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