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Using a mobile device? Android phones, Android tablets, iPhones, and iPads are supported. Download the JUNO Live app for the best on-the-go experience.
Make sure your browser is up to date with the latest version. We recommend using Google Chrome. Download Chrome here. Firefox, Safari, Microsoft Edge, and Opera are also supported. Internet Explorer is not supported.
Make sure your operating system is up to date. We support Windows 7 or later and Mac OS 10.12 or later.
Make sure your camera and microphone have permission to be used. Check your browser and device settings.
Disable browser extensions or plugins that are large or privacy-related.
Disconnect from any VPN.
Click here to get specific instructions for your browser or device.
How do I log in to the mobile app?
First, download the JUNO Live mobile app, then tap the magic link in your welcome email. You will be automatically logged in… like magic! Make sure that you always have access to the email address that you’re registered under. If your login has to be reset, a new email will be sent to that email address.
Need more help? See step-by-step login instructions or see more troubleshooting tips.
Do I have to convert times to my time zone?
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In the top right corner, click on your profile photo, then select My Information. From here you can edit your profile and preferences at any time. Make sure to select your areas of interest and availability when you first arrive. Learn how to set your availability for one-on-one meetings.
How do I set up my schedule?
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Hover over the video playing on the screen and make sure to turn up the volume, just like you would for a YouTube video. Also, check if the volume on your device is turned up. See more troubleshooting tips.
Why does a video stall or not play smoothly?
The video quality will automatically adjust based on your internet speed. If you’re on wifi, try moving closer to your router. Or connect directly to your router via an ethernet cable. See more troubleshooting tips.
Can I change my background like in some other video conferencing software?
Right now, it’s only possible to change your background if you’re comfortable following these instructions to download and set up third-party apps (ChromaCam or OBS). Otherwise, virtual backgrounds are not available within the site. We are in the process of making virtual backgrounds easier to access for all users in future conferences!
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Yes! Everyone can post and comment in the social feed. Learn how to post in the social feed.
How do I connect with people individually?
Make sure to select Allow members to contact mein your personal profile. This lets other attendees contact you.
Wherever you see someone’s profile photo, click it to open their profile. From there, you can send direct messages or schedule one-on-one video meetings that happen right here on the site!
Do I need to coordinate times for one-on-one meetings?
All you have to do is set your availability and away dates in your profile. Then people will only be able to select time slots that you’re available. We also automatically block your calendar when you add sessions or other meetings to your schedule.
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