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Our trainers use a standard JUNO site. They cover the points in these outlines. Outside of the training session, you might decide to give more instructions that are specific to your event.
Train live support agents
If you’re using the Smartloop Help Chat for automated and live support, see our Help Chat agent training guide. You might also need to give agents specific instructions about how to escalate issues to the JUNO team. See our Gameday issue escalation process for the typical workflow.
Create a site FAQ
We provide a template as a starting point for your site’s FAQ page. You can change, delete, or add any text to make it your own. Get your copy from your JUNO team representative! See a preview below.
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