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The JUNO team can help you configure elements of your Smartloop Help Chat. Tell your JUNO team representative about any configurations you’d like.

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An example Help Chat conversation. See the table below for details.

The Help Chat has a few basic elements that you can customize:

Element		Options
1	Icon	Change icon color (appears on the welcome page and navigation bar)
2	Avatar	Change the help chat avatar. We recommend your logo or a branded character. (See specifications)
3	Greeting	Change text `Welcome! If you need anything, use this message box to enter some words describing your request.` (200 characters max)
4	Schedule	Provide the link to your schedule and add any extra information for users. (300 characters max)
5	Live agent availability	Change text `NOTE: Live agents are not available on this system 24/7. From MM/DD/YY--MM/DD/YY they can be reached between HH:MM--HH:MM GMT.` Provide specific dates and times and add any extra information. (300 characters max)

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Or you can completely remove automated responses (also known as a hollow bot).

Element		Options
6	Automated responses	Add custom automated responses (talk to your JUNO representative about this option) ↗ Remove automated responses so support only comes from live agents (this does not remove the Greeting, Schedule, or LIve agent availability messages) ↗

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