After weeks of preparation, training, and support, we know that there will be unforeseen issues that are outside of anyone’s control. No matter how much we train and prepare, we must plan for the unexpected.
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After extensive training during the planning process, the Client team is the first line of defense for any questions that come up during the event. Users might ask questions through:
The Help chat, such as Smartloop or alternative software. (For all users.)
The Mod chat in sessions. (Only for speakers and moderators.)
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Learn more about our communication tools below.
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Gameday escalation process (click to enlarge)
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Communicate with users on the site
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