The JUNO team can help you configure elements of your Smartloop Help Chat. Tell your JUNO team representative about any configurations you’d like.
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An example Help Chat conversation. See the table below for details.
The Help Chat has a few basic elements that you can customize:
Element | Options | |
|---|---|---|
1 | Icon |
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2 | Avatar |
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3 | Greeting |
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34 | Schedule |
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45 | Live agent availability |
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Change icon color (appears on the welcome page and navigation bar)In addition, the Help Chat has standard automated responses to technical support questions. They were created from a substantial list of real-world questions, and we are constantly refining them. For example, a user who types I’m getting audio feedback will get an automatic response suggesting different ways to fix the issue.
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Or you can completely remove automated responses (also known as a hollow bot).
Element | Options | |
|---|---|---|
56 | Automated responses |
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Add custom automated responses (talk to your JUNO representative about this option) 
Remove automated responses so support only comes from live agents (this does not remove the Greeting, Schedule, or LIve agent availability messages) ...