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Status
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Type
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Reference
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Reader
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Clients
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Reader goal
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Know their customization options for smartloop and make decisions to tell CSMs.
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Contributors
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Adam, Ben
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JUNO version
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V1.14
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Reviewers (check the box when you’re done!)
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- Adam
- Ben
- Travis
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Review deadline
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Notes for reviewers
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The JUNO team can help you configure elements of your Smartloop Help Chat. Tell your JUNO team representative about any configurations you’d like.
An example Help Chat conversation. See the table below for details.
The Help Chat has a few basic elements that you can customize:
Element | Options | |
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1 | Icon |
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2 | Greeting |
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3 | Schedule |
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4 | Live agent availability |
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Change icon color (appears on the welcome page and the site navigation bar) ...
Or you can completely remove automated responses (also known as a hollow bot).
Element | Options | |
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5 | Automated responses |
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Add custom automated responses (talk to your JUNO representative about this option) 
Remove automated responses so support only comes from live agents (this does not remove the Greeting, Schedule, or LIve agent availability messages) ...