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If you’re using the Smartloop Help Chat for automated and live support, see our Help Chat agent training guide. You might also need to give agents specific instructions about how to escalate issues to the JUNO team. See our Gameday issue escalation process for the typical workflow.
Create a site FAQ for all users
We provide a template as a starting point for your site’s FAQ page. You can change, delete, or add any text to make it your own. To help you identify areas for customization, we highlighted them in pink. Get your copy from your JUNO team representative! See a preview below.
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