After weeks of preparation, training, and support, we know that there will be unforeseen issues that are outside of anyone’s control. No matter how much we train and prepare, we must plan for the unexpected.
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After extensive training during the planning process, the Client team is the first line of defense for any questions that come up during the event. Users might ask questions through:
The Help chat, such as Smartloop , or an alternative help chat software. (For all users, such as attendees, exhibitors, and speakers.)
The Mod tab in the session chat windowchat in sessions. (Only for speakers and moderators.)
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What to do when a user raises an issue
Issues begin when users (such as attendees, speakers, and exhibitors) ask questions. Use this flowchart to find out what to do next. See details about the
Learn more about our communication tools below.
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Gameday escalation process (click to enlarge)
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Communicate with users on the site
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