After weeks of preparation, training, and support, we know that there will be unforeseen issues that are outside of anyone’s control. No matter how much we train and prepare, we must plan for the unexpected.
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Learn more about the communication tools below.
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Gameday escalation process (click to enlarge)
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Communicate with users on the site
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The Client team should send a message whenever there’s an issue they can’t resolve.
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Messaging guidelines
We ask that you be as specific as possible by using this template to submit questions to the JUNO response team. Using the tag @here sends a notification to the team. We also encourage everyone to use the Reply in Thread function to keep conversations organized.
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