After weeks of preparation, training, and support, we know that there will be unforeseen issues that are outside of anyone’s control. No matter how much we train and prepare, we must plan for the unexpected.
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Use this flowchart to find out what to do next. See details about the communication tools below.
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Gameday escalation process (click to enlarge)
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Communicate with users on the site
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Slack message template (copy & paste) |
Hi @ClientSucessManagerName, |
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