The JUNO team can help you configure elements of your Smartloop Help Chat. Tell your JUNO team representative about any configurations you’d like.
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An example Help Chat conversation. See the table below for details.
The Help Chat has a few basic elements that you can customize:
Element | Options |
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1 | Icon |  Change icon color on the welcome page
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2 | Avatar | Change the help chat avatar. We recommend your logo or a branded character. (See specifications) |
3 | Greeting | Change text Welcome! If you need anything, use this message box to enter some words describing your request. (200 characters max) |
4 | Schedule | Provide the link to your schedule (web or PDF) and add any extra information for users. (300 characters max)
 Don’t provide a schedule. |
5 | Live agent availability | Change text NOTE: Live agents are not available on this system 24/7. From MM/DD/YY--MM/DD/YY they can be reached between HH:MM--HH:MM GMT. Provide specific dates and times and add any extra information. (300 characters max) |
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Or you can completely remove automated responses (also known as a hollow bot).
Element | Options |
|---|
6 | Automated responses |  Add custom automated responses (talk to your JUNO representative about this option)
Remove automated responses so support only comes from live agents (this does not remove the Greeting, Schedule, or LIve agent availability messages)
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