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Laggy or dropped connections are usually caused by one of two things: you’re either having a problem with your internet connection or you’re overloading your computer. |
Close all browser tabs except for the session you are publishing to
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Improves connection and less likely to have issues during the stream
Make sure you aren't overloading your internet connection - Ensure none of your devices are doing heavy downloading or streaming, which can saturate your connection
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Turn off all other devices on the Wi-Fi connection
Close any other data-hungry applications on your comp, including Dropbox, Google Drive, SkyDrive, Steam, iTunes, or anything else using data – even an application that just downloads automatic updates for itself. Keep an eye out for these data-hungry programs
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Improves connection and less likely to have issues during the stream
Check your devices CPU & Memory usage
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If either are high restart your computer
Close out of camera/audio applications such as: FaceTime, Zoom & Microsoft Teams
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Can cause problems when enabling video/audio in a live session
Plug in headphones if you are experiencing audio feedback
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Helps eliminate audio feedback
Plug that ethernet cable directly from your modem to your computer. It will speed up your live video stream, and is more reliable than a Wi-Fi connection
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Improves connection and less likely to have issues during the stream
If connected via Wi-Fi, make sure to place your laptop, phone, or tablet as close you can to the router
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Improves connection and less likely to have issues during the stream
Make sure your laptop charger is connected during the live session
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To ensure battery saver mode doesn't enable or your computer doesn't power down (the CPU undervolts itself a bit and downclocks the CPU, which causes performance issues - aka lag)
Use Google Chrome
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This is our best supported browser
Using a VPN to connect to your corporate network while getting on Juno can work, but VPNs naturally add more hops to a network connection. This can cause lag or quality problems, so if you use VPN and are running into issues, try disabling it
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VPN's can cause issues when joining a live session
If there are windows/chrome updates available, install them
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This can fix issues that you are experiencing during a live session
Restart your network
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Can fix your unstable internet connection
Restart your computer
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Can resolve issues you are experiencing
Refresh the browser
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Can fix connection and improve video & audio
Do not switch your setup after the test session - in the test session make sure you are using the same computer, browser, input and output (If you want to change your setup, do it in the test session so we can test it out)
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If
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your setup is working do not change it
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Apply whitelist to firewall
General
TokBox
https://tokbox.com/developer/guides/restricted-networks/
Vimeo
Wistia
https://wistia.com/support/embed-and-share/firewall-and-network-allowlist-settings
Brightcove
https://studio.support.brightcove.com/general/domains-and-ports-must-be-accessible-video-cloud.html
Note: If accessing Juno from a managed network (most work environments) contact your IT department and supply them with the whitelist.
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