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- Join 30 minutes before “live” unless stated otherwise by CSM (30 is the default)
- Introduce yourself in the Mod (Something like “Hello everyone I am name with JUNO and will be available throughout the session to help with any issues or questions you may have!”)
- Test Chatby sending a simple message, but delete it afterwards so it doesn’t show to attendees
- Check for Pollsby clicking the “Choose a question to send” dropdown. If there are any, make sure you can send them Check for Polls
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- Check for Resourcesby scrolling below the speaker view. If there are any, click them to check if the download is working correctly
- Click Edit
- Check that the Presenters section matches what is on the RoS. If it does not, tag the lead CSM in the internal channel to verify who should be a presenter
- Check for Pre-roll and note the length
- If the length is greater than the session time, tag the lead CSM in the internal channel to verify that you can extend
- Leave the Edit area by clicking Return to page
- Put yourself on screen in a presentable/professional manner (may be a profile image, not necessarily video) so they know somebody is there
- Let the Internal Slack channel know that you are in the GR
- If no speakers are there by the 15-minute mark, tag the CSM in the internal channel and let them know. Something along the lines of “15 minutes left in the Greenroom for session link and I have not seen missing speaker.”
- Depending on the client, you may also alert the Gameday channel
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- Have speakers test their Microphoneby talking with you. If there are issues: [Here's a link]
- Have speakers test their Cameraby turning it on. If there are issues: [Here's a link]
- Check Screenshare (ask if they’ll be sharing their screen) If there are issues: [Here's a link]
- If applicable, make sure they know how to share with sound
- If they need to leave the screen, show them how (More > Leave > Continue Watching)
- If applicable, walk through BreakoutsUsing Moderate Function to Send Attendees attendees to Breakoutsbreakout rooms
- If applicable, walk through Raise Hand[Link to document?]
- Walk through Q&A, and make sure they understand their different options, how to respond by text, and let the speaker and their moderator decide how they want to handle questions.
- Have the speaker send a Poll. This can be deleted and resent again
- Verify that they see Mod, and let them know that is where they can reach you [Link to document?]
- Walk through what Pre-roll will look like. “Abrupt” is a good word for the cutoff [Link to document?]
- Remind them that you’ll be there and available in Mod, but that you’re leaving the screen now
- Leave: More > Leave > Continue Watching
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