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  • Test Chat by sending a simple message. Then delete it so that attendees won’t see it.

  • Check for Polls by selecting Choose a question to send. If there are any polls in the list, make sure you can send them. If polls are missing, add them in the session editor.

  • Check for Resources by scrolling down the page. If there are any, select them to make sure they download correctly.

  • Select Edit to check more content.

    • Check that the Presenters section matches what is on the Run of Show. If it does not, tag the lead CSM in the internal channel to verify who should be a presenter.

    • Check for Pre-roll and note the length. Learn how to check the pre-roll.

      • If the length is greater than the session time, tag the lead CSM in the internal channel to verify that you can extend the session.

    • Select Return to page to leave the editor.

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  • Have speakers test their Microphone by talking with you. If there are issues: [Here's a link]

  • Have speakers test their Camera by turning it on. If there are issues: [Here's a link]

  • Ask if they’ll be sharing their screen, then check Screenshare. If there are issues: [Here's a link], see Screen sharing in a multiple monitor environment or Screen sharing in a single monitor environment

  • If applicable, make sure they know how to share their screen with sound.

  • If they need to leave the screen, show them how: More > Leave > Continue Watching

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Common error messages
Top troubleshooting tips
Screen sharing in a single monitor environment
Edit sessions