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This help article is for anyone who sees a welcome screen with the JUNO logo when you open the app. It looks something like this:   If your organization created a custom-branded app with their name and logo, you might be using a single sign-on (SSO) login system that is managed by your organization. Please reach out to your organization for help logging in. |
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Can’t enter my password on the appThe mobile app requires a magic link to log in without a password. Check your welcome email for your unique link. If you don’t have one, you can get a new magic link. Learn how to log in with a magic link. Magic link doesn’t workTo log in to the app, try these basic tips first. You can always get a new magic link if you still have issues. Or troubleshoot specific errors below.
Magic link opens the browser instead of the appIf the magic link doesn’t work when you tap it, try copying and pasting it into the app. “Invalid URL” error after selecting the magic linkUninstall and reinstall the app, then try the magic link again. This clears the app’s settings and cache. Choose your device to see instructions: Android iOS (iPhone and iPad) |